Troubleshooting

troubleshooting guide common api errors and solutions this troubleshooting guide provides solutions to common errors encountered while using the aishield api if you are facing any of the following issues, follow the steps mentioned below to resolve them error "org id missing" reason the api call requires an org id parameter in the header, which uniquely identifies each user or organization subscribed to the aishield product solution make sure to include the org id parameter in the header of your api request if you haven't subscribed to aishield product yet, please do so to obtain a valid org id error "subscription plan has expired please contact aishield support" reason the subscription plan associated with the provided org id has expired, and you can no longer access the api services solution contact the aishield support team to renew your subscription plan and regain access to the api services error "please check, except required parameters no other parameters should be provided for performing model registration" reason when performing model registration, you should only include the accepted parameters in the payload including any additional parameters will result in this error solution review the documentation to ensure that you are sending only the required parameters during model registration remove any extra parameters from the payload to resolve the issue error "invalid org id value specified" reason the org id value provided in the api call is incorrect or invalid solution double check the org id value provided to you by the aishield team if you believe the org id is correct, but the error persists, contact the aishield support team for assistance error "model file missing" or "data file missing" reason when performing model registration, you must upload both the model and data files using the provided urls not providing these files will result in this error when attempting to perform model analysis api calls solution ensure that you have uploaded both the model and data files to the specified urls before making model analysis api calls uploading the required files will resolve the issues error "forbidden" reason the api call requires an x api key parameter in the header for authentication the x api key parameter is obtained using the get aws api key api solution include the x api key parameter in the header of your api request to authenticate your access if you haven't obtained the x api key yet, use the get aws api key api to acquire it if you encounter any other issues or need further assistance, please don't hesitate to reach out to the aishield support team they will be glad to assist you with any api related problems